Successful Points of the Ancient Chinese Civilization Essays

Successful Points of the Ancient Chinese Civilization The Ancient Chinese civilization went through a series of successful social affairs as well as a series of social disarray. Each Dynasty resulted in slightly different reforms, but it seems as though the overall Chinese population held the same general beliefs on such things as family, education and the civilization as a whole. I believe that these morals are what really held the Chinese civilization together in times of conflict and political division. FAMILY A Chinese family was traditionally very large. It was what would be called an extensive family today. The grandparents, parents, and children of one family all lived together. It was considered a sign of†¦show more content†¦EDUCATION The Chinese have always respected and stressed learning. All parents tried to give their sons, rather than daughters, the best education possible. In poor families, boys were usually trained from early childhood to do the same jobs as their fathers. At times, however, extremely intelligent boys were able to attend school if a rich relative or group of neighbors agreed to help pay the fees. Boys from wealthy families could either attend school or choose to learn from a private tutor in their own homes. Girls from wealthy families might also learn at home from a tutor. Otherwise, she would learn domestic tasks from her mother, such as sewing and embroidery. The main goal of schools was to train boys to be able to become a government offici al. However, it was not easy to enter the government due to the difficult exams that must be passed. As a result, boys started to prepare early, and began their education at the age of eight or nine. All students had to learn and memorize the important texts that Confucious used in his teachings. DYNASTIES Although there were several different Dynasties during the Ancient Chinese era, they each flourished with the different achievements of the Chinese culture. The Han Dynasty During this period, records were kept, enabling us to learn more about this exciting time. Han strengths included mathematics, geography, and astronomy which led to technologicalShow MoreRelatedEssay on Compare/Contrast China and India896 Words   |  4 PagesChina and India China and India were both very advanced ancient civilizations. Both agricultural based civilizations made various technological advances. Although China and India shared many similarities, they had differences such as the social system, politics, and the importance of trade in the economy. The hierarchy of ancient China and India were similar with a noticeable sign of select individuals being considered â€Å"higher† then others. The caste system was strict in India and prohibited otherRead MoreAncient China s Development And Growth Of A Successful Ancient Chinese Society1349 Words   |  6 PagesA civilization is the society, culture, and way of life of a group of people. It is a nation in which people advance to reach a level of social development and organization. During the Han (206 BC-220 AD) and Qin (221 BC-207 BC) dynasties, Ancient China became unified. The Chinese developed a strong government and powerful empire with the help of its geography, social hierarchy, and belief system. The geography provided protection and goods necessary for survival and trade. The social hierarchyRead MoreSimilarities And Differences Between Civilizations, Mesopotamia And Ancient China868 Words   |  4 PagesMany of the early world civilizations had similar experience s when evolving to become the influential societies that affected other societies. 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Increase In Natural Disasters Health And Social Care Essay Free Essays

string(71) " to edifices and public substructure, loss of harvest and farm animal\." Extreme conditions temperatures and increase in natural catastrophes in recent old ages have eventually made the policy shapers think seriously about â€Å" Climate alteration and Natural catastrophes † . The austere reappraisal and the Intergovernmental Panel on Climate Change ‘s 4th ( revised ) assessment study in 2008[ A ]had clearly stated that addition in natural catastrophes due to climate alteration will hold inauspicious affects on societal and economic sectors. The study which had declared that clime alteration will do addition in natural catastrophes in approaching old ages, has lived up to its anticipation. We will write a custom essay sample on Increase In Natural Disasters Health And Social Care Essay or any similar topic only for you Order Now Harmonizing to UNISDR from twelvemonth 2008-2011 natural catastrophes have been responsible for economic amendss deserving 730 Billion USD, have adversely affected 843 million people and killed about 598,000 people around the universe. There has been an addition of more than 50 % in the figure of inundations in the last decennary in comparing to the 1990s and likewise the happening of entire natural catastrophes has besides increased over the last decennary. [ Mistake: Reference beginning non found ] The addition in both the strength and frequence of inundations over the last decennary has raised concerns within development bureaus, authoritiess and regional co-operations ; natural catastrophe direction has gained precedence among all stakeholders. In 2005 U.N created â€Å" The Hyogo Framework for Action †[ B ]; a planetary design for catastrophe hazard decrease attempts with a ten-year program, the model was adopted in January 2005 by 168 authoritiess at the U.N World Conference on Disaster Reduction. [ 2 ] Although all 168 states did accept the model in rule, nevertheless there has been small done to cut down nursery emanations or adapt catastrophe hazard decrease schemes across the board. Similarly in response to the December 2004 tsunami and the temblor of December 2005 in South Asia, a Particular Session of the SAARC Environment Ministers ( Male , 25 June 2005 ) adopted the Male Declaration on a corporate response to big scale natural catastrophes. A SAARC Disaster M anagement Centre ( SDMC ) was established in New Delhi in October 2006, the SDMC was created to supply policy advice and facilitate capacity constructing including strategic acquisition, research, preparation, system development, expertness publicity and exchange of information for effectual catastrophe hazard decrease and direction. [ 3 ] Policy devising has besides been activated at the province degree, for illustration the authorities of Queensland in Australia has taken enterprise on a province degree of making a policy model to cut down and undertake natural catastrophes. The model called the â€Å" Disaster Management Strategy Policy model † includes Research, Policy and Governance, Risk Assessment, Mitigation, Preparedness, Response, Relief and Recovery, Post-Disaster Assessment. [ 4 ] One might be of the sentiment that catastrophe events are probabilistic events and their happening can merely be calculated on a chance footing and there is no flight from their devastation. However it is of import to understand the effects of the happening and what can be done to assist the affected public overcome the catastrophe natural catastrophes cause. Research has shown despite the graduated table of the catastrophe, a combination of national and international policy can assist guard off disease and decease in states with functioning authoritiess. This literature reappraisal investigates old surveies conducted on the socio economic impact of inundations in context to Gender. The 2010 inundations in Pakistan The geological section of the Australian authorities defines inundations as â€Å" the covering of usually dry land by H2O that has escaped or been released from the normal confines of: any lake, or any river, brook or other natural watercourse, whether or non altered or modified ; or any reservoir, canal, or dike. † [ 4 ] Floods chiefly impact the human community either straight through contact with the H2O or indirectly through the harm the H2O does to the natural and human built environment. [ 5 ] â€Å" Localized inundations can hold a important impact on people ‘s physical and mental wellness. † [ 6 ] The 2010 monsoon inundations were one of the largest inundations in the history of Pakistan doing unprecedented harm and killing more than 1,700 people. The inundations affected over, 20 million people, inundated about one fifth of the state ‘s land and caused loss of one million millions of dollars through amendss to substructure, lodging, agribusiness and farm animal, and other household assets. [ 8 ] The World Bank and Asian Development Bank estimated that the implosion therapy had caused the economic system $ 9.7 billion in losingss. [ 9 ] Cases of malnutrition, stomach flu, diarrhoea, skin infections, cholera, enteric fever, malaria, and hepatitis were reported. Food monetary values dramatically increased after the implosion therapy, seting an economic strain on the full population. The southern state of Sindh was hit rather to a great extent by the inundations, it was reported that about Seven million people were affected by inundations in the state ; 1000s were trapped by inundation Waterss and had been in demand of aid. Our survey part the southern territory of Thatta was affected in a ruinous mode by the inundations, as the flow of the inundation Waterss touched 9,50,000 cusecs the lame butchs built to protect the territory ‘s public overflowed doing both Bankss of the Indus River to deluge doing tremendous sum of devastation. At the clip of deluging the province machinery which included both the provincial and federal authorities along with many international and national NGOs led the alleviation attempts and was able to avoid the happening of any larger calamity such as far dispersed hungriness or dearth. However in recent old ages uninterrupted Acts of the Apostless of terrorist act have kept the authorities preoccupied with affairs of public safety and security, this has diverted the authorities ‘s attending from institutional reform to affairs of ad-hoc nature. The presence of situational challenges has reduced province capacity to fruitfully supply basic services for which resources had already been lacking. This has limited authorities ‘s response to natural catastrophes largely to necessitate appraisal and immediate alleviation operations. The appraisals have typically focused on direct amendss of capital assets which includes figure of deceases and hurts, amendss to edifices and public substructure, loss of harvest and farm animal. You read "Increase In Natural Disasters Health And Social Care Essay" in category "Essay examples" Appraisals of catastrophe impacts on societal sectors such as wellness and instruction are besides limited to the measuring of amendss to school and infirmary edifices, the appraisals tend to disregard the long term affects on the wellness and instruction degrees of the affected public. Long term appraisals of societal sectors is critical even more so for a state similar Pakistan as it already struggles with low societal development indexs, ranking 145 out of 187[ C ]states in the Human Development Index and a Gender Development Index ( GDI ) ranking of 120 out of 146[ D ]states. Approachs to mensurate impact of natural catastrophes Research workers across the universe have used diverse attacks to find the impact of inundations. In Pakistan the EU has antecedently employed the EMMA ( Emergency Market Mapping and Analysis ) , which is a rapid market analysis designed to be used in the short term wake of a sudden-onset crisis. A better apprehension of the most critical markets in an exigency state of affairs enables determination shapers ( givers, NGOs, authorities, other human-centered histrions ) to see a broader scope of responses. The purpose of the attack is to estimate and understand the construction and operation of cardinal markets in the short term so that immediate recovery plans are in consistent to the on the land state of affairs. Although the research is utile in supplying immediate alleviation, nevertheless the attack does non take into consideration the long term effects of the catastrophe. [ 10 ] Similarly another attack which can assist givers aim their convalescence attempts is ECLAC, ECLAC ‘s methodological analysis is related to post catastrophe rating ; it focuses on rehabilitation and convalescence. It advocates utilizing a dynamic and sectoral position that enables the research workers to cipher future losingss derived by the devastation of productive constructions and forfeitures of concern chances and its middle/long term effects in different footings. The methodological analysis aims to enable its users to seek to specify if and which type of international cooperation the community affected demands. Although precise cognition of assorted sectoral amendss and losingss, present and future, suffered by the communities enables the catastrophe alleviation bureaus to put to death more specific rehabilitation undertakings, nevertheless use of a macro-perspective to estimate the amendss and provides losingss in pecuniary footings leaves out the impact on societal sect ors and chiefly focal points on economic costs. [ 11 ] In a Flood-site undertaking study on the Mulde River in Germany the research workers have taken the underside up perspective to analyse societal exposure posed by inundations. The methodological analysis seeks to categorise the fortunes that make an person or a community vulnerable and look into how some groups in these fortunes might be more vulnerable than others. The research workers who define societal exposure as â€Å" the features of a individual or group in footings of their capacity to expect, header with, resist, and recover from the impact of a natural jeopardy † chiefly concentrate on how communities and societal groups are able to cover with the impacts of a natural jeopardy. The attack provides valuable penetration into the kineticss of societal capital, but lacks item of sectoral appraisals. [ 12 ] Along with good targeted plans it is of import that recovery plans are sustainable. In Sudan, AIACC has employed a research method based upon the sustainable support conceptual model ; the research method aims to measure the public presentation of sustainable support and environmental direction steps. International Institute for Sustainable Development defines sustainable supports as being â€Å" concerned with people ‘s capacities to bring forth and keep their agencies of life, heighten their wellbeing, and that of future coevalss. Sustainable support appraisal is intended to bring forth an apprehension of the function and impact of a undertaking on heightening and procuring local people ‘s supports. It chiefly relies on a scope of informations aggregation methods, a combination of qualitative and quantitative informations indexs and, to changing grades, application of a sustainable supports model. The theoretical account focuses on five types of capital viz. ; natural, physical homo, societal and fiscal. The model employs the Livelihood Assessment Tracking ( LAST ) System to mensurate alterations in header and adaptative capacity. Quantitative and qualitative indexs are combined with the LAST system for its usage ; the LAST system is developed through creative activity of development indexs by the aid of the local community. [ 13 ] All the above mentioned models, even with their short-comings provide valuable inputs into the assessment methods of catastrophe impacts. However, the above discussed models which focus on immediate demands appraisal, macro-economic impacts, societal capital, and sustainable supports do non look to be gender sensitive and lack concentration on societal sectors in a gender sensitive mode. It has been clip and once more noted that adult females are most adversely affected by natural catastrophes. Sara-Bradshaw in her paper socio-economic impacts of natural catastrophes advocates the usage of a gender attack ; the paper states that the first measure to guaranting that the specific basic demands of adult females are addressed over the short and long term is to roll up informations broken by sex and age sections instantly after the happening of a catastrophe. This is of import because interrupting up of informations aids recognize the affects of the inundation on adult females in peculiar and aids in foregrounding the specific demands of the gender. For illustration in many instances in a Muslim state adult females might choose non to see a male physician, therefore if the research workers have the figure of adult females who need medical attending they can set up female physicians consequently. [ 14 ] Gender Aspects of Natural Disasters International Enarson et al 1998, Fordham 1998, Morrow 1999 and Tapsell et al 2000 are of the position that inundations and other catastrophes can impact upon work forces and adult females in different and distinguishable ways. Similarly â€Å" It is believed that work forces and adult females will be faced with different exposures to climate alteration impacts due to bing inequalities such as, their function and place in society, entree to resources and power dealingss that may impact the ability to react to the effects of clime alteration † ( WEDO 2007 ; Commission on the Status of Women 2008 ; Carvajal et Al 2008 ; Bridge, 2008 ) . [ 15 ] [ 16 ] [ 17 ] [ 18 ] [ 19 ] It is a basic fact that bulk of the adult females in developing states and peculiarly in the South Asiatic part are at a disadvantage when compared to their male opposite numbers. International Literature such as Tapsell et al 2003 illustrates that adult females suffer markedly more than work forces at the worst clip of deluging. Research has shown that due to socially constructed functions and duties, adult females seem to bear the most loads ensuing from clime variableness impacts. Due to the traditional gender functions in many developing states, it is seen that adult females are in charge of the house and responsible for family demands such as cookery, rinsing, hygiene, kids and raising little farm animal. Children, in peculiar misss portion these duties. In Africa, adult females do 90 % of the work of roll uping H2O and wood, for the family and nutrient readying. It is noted that adult females have to work excess work loads when faced with natural calamities as they try to pull off their mundane undertakings during an exigency state of affairs. [ 20 ] [ 21 ] Qualitative research suggests that this is because adult females have the chief duty for, and like ly, a greater emotional investing in the place than work forces. They besides normally have the cardinal duty for the attention of kids and the aged in the place, for illustration even in a station inundation state of affairs it is the cardinal duty of the adult female for acquiring the place back to normal after the inundation. [ 22 ] In many developing states and particularly in the south Asiatic part, nutrient hierarchies favor male nutritionary demands and frequently adult females nutrition and wellness demands are ignored. In Bangladesh it has been reported that â€Å" Give the already unstable nutritionary province of big Numberss of misss and adult females in BangladeshaˆÂ ¦any farther addition in favoritism would hold serious effects. † In hapless families, throughout the universe, adult females go without nutrient for the benefit of their kids or male household members. [ 30 ] [ 31 ] Furthermore an ADB study in 2001 found that in Bangladesh of the 20-30 % female headed families, 95 % are populating below poorness line. Even in developed states such as the U.K, lone parent and individual pensionary households-the bulk of which are female headed are most likely to be populating in poorness. It is noted that in some cases force per unit area on households has been so terrible that there have been studies of kids being offered for domestic employment, and of female kids being sold. The grounds informs us that adult females headed families already tend to hold limited economic resources and therefore a natural catastrophe can hold a greater impact on their supports in comparing to others. Other than the over-all poorness rates, wellness and instruction are two sectors where adult females in the part still lag behind work forces. The hapless nutritionary position of adult females makes them more susceptible to disease infection, peculiarly in developing states where there is small societal proviso and limited or no entree to proper medical attention. Poor nutrition besides makes adult females more vulnerable to catastrophes, and makes the physically strenuous undertakings of H2O and fuel aggregation more hard. Research in India has found that misss ‘ nutrition suffers most during periods of low ingestion and lifting nutrient monetary values, which is common during catastrophe state of affairss [ 36 ] [ 37 ] . Fewtrell and Kay ( 2006 ) provide grounds of inundations doing Bacterial, fungal, respiratory disease, and GI infection along with otalgia and skin roseolas among others. It is widely acknowledged in wellness research that some groups, such as adult females ( particularly pregnant adult females ) , the immature, the aged and immune compromised people are more vulnerable to wellness impacts ( particularly infection ) than other people ( e.g. Flynn and Nelson, 1998 ; White et al. , 2002 ; WHO 2004 ) . [ 28 ] Furthermore inundations can besides hold an impact on the mental wellness of the affectees. It has been suggested that adult females may endure more mental strain in certain state of affairss, due to cultural norms. Womans in hapless wellness prior to the inundation are more likely to see the implosion therapy as traumatic. When whole households move to urban slums or alleviation cantonments the adult females face challenges accommodating to the new environment. Problems include to rment, deficiency of security, undependable H2O supplies which increases their work load, and gender insensitive conditions such as deficiency of privateness besides have a tolling consequence. Long journeys to the alleviation cantonments can do both physical and mental emphasiss when coupled with experiences of sexual torment on these journeys. Women ‘s ‘ dramatically expanded attention giving functions following a catastrophe, and seting household demands before their ain, may explicate overall diminution in emotional well being. [ 29 ] Gender Aspects of Natural Disasters Pakistan The international literature on adult females in relation to climate alteration clearly highlights the terrible exposure and inauspicious exposure natural catastrophes pose to adult females in peculiar. Similarly research surveies have been conducted by different development organisations to estimate the impact of the terrible inundations that hit Pakistan late. The research consequences are in line with international research literature. As Pakistani adult females peculiarly tend to chiefly hold generative and domestic functions in the families and are hardly seeable in the public domains, peculiarly in rural countries, these features make manner for a greater impact on their socio-economic conditions from natural catastrophes. The bing state of affairs of adult females in Pakistan can non be to the full valued without an apprehension of the ways in which faith, civilization and traditions have organized societal dealingss and fractured society along category, racial, cultural and g ender lines. Pakistan hence, presents a typical state of affairs from a socio-economic position. In Pakistan Men and male childs are given more weightage over the household resources in comparing to adult females and misss. A study conducted by OCHA as a Needs Assessment survey on the 2011 inundations in Sindh found that 37 % of families had reduced or skipped nutrient consumption ; pattern adopted by adult females and misss in the family to run into the ration demands, which is similar to findings mentioned earlier from Bangladesh. [ 32 ] Nazish brohi et Al have analyzed emerging tendencies and informations, trusting chiefly on the Gender Needs Assessment ( GNA ) , the Multiaˆ?cluster Rapid Assessment Mechanism ( McRAM ) , instance surveies and emerging secondary information. Their survey includes instance surveies based on the assorted experiences of adult females to inundations. The adult females respondents in the survey have insisted that they had no anterior information about the inundations and many were taken back by surprise. The surprisingness of the inundations magnified its impact and besides increased the exposure of the inundation victims. The survey present penetrations into the experiences of adult females through instance surveies, for illustration â€Å" in Mianwali, a 30 twelvemonth old adult female, Jawwahi, rushed out with her household in waist high H2O and saw her house crumble before her ; in Charsadda, adult females awoke to calls and found H2O hotfooting into their houses † . Simila rly the survey besides illustrates how adult females hygiene had been affected due to inundations. For illustration in Kalabagh territory, â€Å" Baghat Bibi, a 60 twelvemonth old adult female with her three girls and three girls in jurisprudence visited the river every few yearss and submerged themselves ‘ in the H2O to clean themselves and their apparels, and so dry themselves while have oning the same apparels – it is reported that the they had been making it for over three hebdomads † . As adult females in rural countries are non used to traveling approximately in public infinites other than their small towns ‘ ; misss and adult females are frequently embarrassed to be seen accessing toilets and therefore do so during twilight or early forenoon. Such overpowering fortunes coupled with instances of torment can hold profound impacts on mental wellness. [ 35 ] The Preliminary Gender Needs Assessment study by UNIFEM[ E ]studies that the adult females were under terrible emphasis as the desolation caused by the inundations destroyed their limited assets, worsened their personal security state of affairs, and changed their duties as they were forced to react to exigency conditions. The study stresses upon the fact that even though adult females ‘s wellness is critical to the wellbeing of their households, after catastrophes, traditionally as health professionals, they tend to put their demands last. It besides affirms that in certain states, cultural norms such as ‘purdah ‘ bound adult females from being able to show their demands, to boot adult females besides tend to hold a opportunity of traveling unnoticed in the compensation procedure as their economic parts are normally unobserved. Similarly the adult females interviewed by IDMC in Sindh alleged that entree to income-earning chances has been their biggest challenge and a major concern for adult females caputs of family. The slow gait of recovery from the extended harm the inundations caused to the agricultural sector was expected to hold a major impact on adult females ‘s employment. Women besides lacked the certification to turn out their belongings rights. As a consequence, widows and adult females caputs of family interviewed by IDMC reported great trouble in claiming heritages, land and ownerships left at place when they fled. [ 23 ] A March 2011 study by the UN Office for the Coordination of Humanitarian Affairs ( OCHA ) found that internally displaced adult females and misss across the state could non venture out to have exigency nutrient assistance without being threatened for go againsting solitude. [ 24 ] Women complained that most wellness services available in the wake of the inundations concentrated on primary wellness attention with small specialised focal point on generative wellness for adult females. [ 25 ] A 2010 appraisal by the UN Development Fund for Women ( UNIFEM ) quoted adult females as describing sexual torment in inundation supplanting cantonments where different folks, households and small towns were placed together. [ 26 ] Hence it is indispensable that research workers while measuring the effects of inundation take both long term and short term wellness impacts into history. It is of import for the research survey to depict the characteristic impacts of inundations on wellness results, depict the factors that influence human wellness as a consequence of inundations, depict the direct wellness impacts of inundations and develop a conceptual model to assistance in the direction and rating of inundation related wellness direction. The literacy rates of adult females in developing states are much lower than their male opposite numbers. A survey by UNICEF in the wake of the 2010 inundations showed that there are gender disparities in supply side factors in Sindh including handiness of schools for misss and male childs. Pre flood establishment interrupt up by gender, degree and sector shows that at the primary degree there are 60 % assorted schools in the populace sector and 42 % assorted schools at the in-between degree. At the primary degree parents are more comfy with directing their miss kid to blend school ; nevertheless there is reluctance when it comes to middle school when the miss attains pubescence, the dropout rates are besides highest at that point and bulk of the dropouts occur when misss move from primary to middle degree. Similarly the survey provides grounds of gender disparities bing in Thatta ; the survey demonstrates the tendencies in pre and station inundation state of affairss in primary regi stration. [ 38 ] Lack of entree to instruction is n’t ever related to scarceness of schools nevertheless the inaccessibility of this supply side factor can play a major function in diminishing entree to education along with the inaccessibility of female instructors every bit good. Economic costs, societal traditions, and spiritual and cultural beliefs besides limit misss ‘ educational chances peculiarly when it comes to middle and high degree schooling. As these societal development indexs become worse due to the affects of clime alteration it is of import for the governments to non merely mensurate them but besides address them with sustainable development plans. Given that work forces and adult females in the survey country are destitute with dependence on agribusiness and natural resources for their supports, natural catastrophes pose a high hazard for them. As apparent by the literature reviewed exposure seems to be higher for adult females as they do non hold alternate agencies of employment and most of all employed adult females in the survey country are employed by the agribusiness sector. More and more research workers have concluded that it is of import to choose for a gendered analysis when researching on inundation impacts, Sarah Bradshaw in her survey Socio-economic impacts of natural catastrophes: a gender analysis states â€Å" The first measure towards guaranting that the specific basic demands of adult females are addressed over the short and long term is to roll up informations broken down by sex and age section instantly after a catastrophe. † The interrupting up of informations helps research workers understand adult females specific demands better, which in bend can assist policy shapers design and implement adult females specific schemes and plans. [ 27 ] Even though the grounds provided above from both international and local research literature clearly advocates the instance for greater exposure of adult females from natural catastrophes ; non much has been done to measure the station catastrophe impact of inundations on adult females. Research surveies have remained limited to rapid appraisals or demand appraisals, station catastrophe impact have non been concentrated upon. In order to plan long term sustainable gender sensitive recovery plans it is important to understand the station catastrophe impact of inundations on adult females, maintaining this in head the present survey â€Å" Social-Economic Impact of Flood in District Thatta: A Gendered Analysis † is a pioneering work in Pakistan in which SPDC ‘s research workers have gone a measure in front from other surveies and have tried to measure the station catastrophe impact of one of the worst inundations of the century. Furthermore, research has shown that despite obstructions faced by adult females, they are already developing effectual header schemes which include accommodating their agriculture patterns. Literature such as ( WEDO, 2003 ; Gurung et al. , 2006 ; Mitchell et al. , 2007 ) pointed out that adult females are really knowing and experient with respects to get bying with clime related impacts. They are cognizant of their demands and are really advanced in the face of alteration. Communities on the frontline in accommodating to the effects of natural catastrophes need but so far frequently lack, equal information about clime alteration and version schemes. Due to the adult females ‘s lower literacy degrees in many parts, and other barriers to accessing information, such as civilization, it is critical that adult females ‘s demands are addressed in attempts to supply necessary information. [ 43 ] Ariyabandu and Wickramasighe ( 2005:26 ) suggest that although adult females are frequently more vulnerable to catastrophes than work forces ( owing to conventional gender duties and dealingss ) nevertheless they are non merely incapacitated victims as frequently represented. Womans have valuable cognition and experience in get bying with catastrophes. Yet these strengths and capablenesss of adult females are frequently ignored in policy determinations and in extenuation, thereby, leting these valuable resources to travel to waste and sometimes making dependence state of affairss. Ignorance of gender differences in the yesteryear has led to insensitive and uneffective alleviation operations that have non been able to aim adult females ‘s demands and their possible to help in extenuation and alleviation work. [ 44 ] Hence this research is besides of import because non all is glooming, as international research has suggested that in developing states already sing negative effects of clime alteration, adult females have been identified as peculiarly adaptative and advanced, hence the current research survey shall play a valuable function in doing policy shapers better understand the long term issues of Pakistani adult females in peculiar and place their strengths and failings. Taking the above into consideration, SPDC has designed a gender sensitive research survey to find the impact of the 2010 inundation of Thatta. A gender sensitive primary study is critical in assisting place Gender spreads, therefore SPDC research workers created separate questionnaires for work forces and adult females. The survey helps understand the differences in the socio-economic impact of the inundation on adult females, work forces, misss and male childs. This includes garnering gender sensitive informations on the sectors of instruction, wellness, economic, flood header capableness and the overall impact of the inundation. In order to measure and measure the consequence of inundation on the family public assistance and behaviour, the survey collects single and household information from both male and female respondents individually, doing usage of gender sensitive attacks which in the yesteryear have been limited to demands appraisals or rapid assessment surveies. How to cite Increase In Natural Disasters Health And Social Care Essay, Essay examples

Employment Relationship

Question: Analyze the various questions on the employment relationship, leadership theories, teamwork and motivation. Answer: Introduction The main aim of the report is to analyze the various questions on the employment relationship, leadership theories, teamwork and motivation. The report uses relevant concepts and theories on the questions that are being invested. The first part of the report analyzes the types of teams that are fireside charts and the problems busting teams. It also specifies the stages of development of team. The second part of the report specifies the role of Debrito in the success of the Alberta team based productivity project. It also discusses the leadership approaches that the company employ to resolve the conflict between labor and the professional. The last part of the report analyzes and gives advice to Algoma Howard and her team for improving the employee involvement climate and environment to meet the production goals of the organization. The report discusses the contingency leadership theory and the conflict solution approach to resolve the conflict between employers and employee. The r eport is based on the Calgary Oil Shale Technologies Inc. (COST). Calgary Oil Shale is the subsidiary unit of the oil and technology that supplies databases and data management to the oilfield service company to maximize oil recovery in Alberta, Colorado and Utah of the company. The main problem that is identified is a clash between the scientists and the laborers in the organization. The applied solution was to hire Algoma Howard to implement the plan and action of teamwork in the organization to resolve the issue and the conflict. Algoma Howard is the first Nation descendant to implement a teamwork program. Her team of members includes Carlos Debrito who had been the company for twenty six years and had served in all units of the organization. There are three functional groups in the organization that includes operations, below ground group and equipment maintenance people of the company (Daft and Marcic 2006). Part one: Cross functional team is a group formed with members from different cities with varied skills, functions, expertise and goals. Cross functional teams help in improving coordination and integration. It also helps in resolving conflict at workplace. The Alberta city that is the city of Grande Prairie has experienced many cross functional teams in the past one being the cross functional teams of Howard and Debrito (Majchrzak et al. 2012). The Fire side charts evolved as a lively problem solving discussions. Fireside charts involve a stage of optional meeting in organization where all the employees are invited for the meeting. The place chosen for the fireside charts or meeting is the Cafeteria and the meeting is usually held in the late afternoon. The main objective of the fireside charts is to create a relaxed environment for the members of the organization. The meeting is held to discuss the problem that the employees in an organization face to solve and discuss the problems of the un resolved issue. The meeting is held to resolve the issues that the employees face in an organization in a relaxed environment. The meeting is held usually by the management team to resolve the unsolved issues (Daft and Marcic 2006). Debrito along with Howard was a permanent cross functional team in Alberta whose main aim was to solve the issues that the organization was facing. Its goal was to resolve the issue and conflict between the group of scientists and labors using an effective team work. For example, the machines that were used in the company failed to work during cold weather. Debrito solve the issue by hiring a maintenance engineer in the organization to look into the maintenance of the machine. The next issue for the Howard and Debrito was to introduce the problem busting team in the organization. Problem busting team is a temporary tem that includes members from then three functional areas of management that include operations, below ground group and equipment maintenance people of the company. Each team contains a team leader for supervising the work. The team was divided on the basis of hierarchical level. Problem busting team is a temporary team whose main aim is to solve the problems that are ide ntified in the fireside charts by the employers of the organization. The team leader that is assigned to the team is properly trained for team building (Roosevelt 2015). The problem busting team is a temporary team that is dissolved after the team is able to solve the problem and come to an effective conclusion and outcome that benefits all the members involved. It was a solution team that required a careful planning and analysis of the problem in the fireside chart or meeting of employers. The team was also required to maintain a specific cost guideline without the approval of the management team. The formation of problem solving team and the fireside charts had both the advantages and disadvantages. The fireside charts also had delicate moments because of the engineers that resented working as a problem solver. With the coordination of Howard and Debrito and effective strategies the organization was successful in solving many problems that had long been ignored (Cohen and Levesque 1991). The result of the effective team building was seen in entire Alberta where the cross functional team was recognized as a permanent body. The fireside charts and the problem busting team helped the organization increase its productivity. The main drawback of the programme was that the team started losing its popularity in the later years. Less people attended the fireside charts due to which the problems that the organization and the employers faced were not raised. The problem busting team had also started losing its importance (Washington et al. 2014). Both the fireside chart team and the problem busting team evolved as the cross functional team to solve the problems that the organization faced. The coordination of Howard and Debrito as cross functional team led to the development of fireside chart teams and the problem busting teams. After the success of the problem solving team and the fireside charts, Alberta saw formations of a permanent cross functional team that was the final stage of team development. The stages in which the two teams were formed are forming, storming, worming, performing and adjourning. The fireside charts are still progressing and the meeting is held on the weekly basis. The problem solving team is a temporary one that dissolves after the problem is solved and develops again on the arrival of new problems or the issues. The leadership team of Howard and Debrito proved to be success in Alberta due to which the temporary team was transformed into a permanent cross functional team at the final stage of develo pment (McNeil et al. 2015). The entire work force was transformed into the permanent team about one and a half year ago into the team building program. The workforce was now independent to elect their own leader and make theory own decisions. The rule of team leaders were abandoned in Alberta. The workforce and people of Alberta were happy working with the cross functional team as an independent body. The workers were happy conducting the fireside chat session that it continued outside the workplace at cafeterias and snack bars. Though the tensions between the group of members were there but it resolved in short span of time due to clear understanding and coordination. The costs of the company continued to decline while the productivity continued to increase (West 2012). Part two: The main reason for the success of the leadership and teamwork in problem solving in Alberta was the strategies and involvement of Debrito along with Howard. Debrito was working with the COST Company for about twenty six years and had worked in almost the departments of the company. He had a great knowledge of all the units of the company that helped Howard forming strategies for effective team building. Debrito was highly respected at Alberta and was planning to take a new challenge or project before his retirement. Since Debrito understood all the problems that the workers were facing in the organization from both the technical as well as field side Alberta was pleased to welcome him. The first step taken by they were making the different groups talk and share ideas. Debrito was the one to start the idea of fireside chats that proved to be a great success for increasing the productivity of the company (Folger et al. 2012). It was the idea of Debrito that helped the team gathers mor e and more people for the meetings. His idea of distributing free food and fireplace spread out and gained popularity. Debrito also helped in rescuing one session by diverting the topic and resolving the issue. Debrito also solved the problems by listening to the employees, for example the organization was facing a problem with the installation of machine as it was not working during the cold weather. Debrito hired a maintenance engineer to look into the matter that helped the company solve the problem. Hence Howard and Debrito strategies helped the firm the chronic problems that had been ignored over the past. Debrito played a great role in the success of the Alberta team-based productivity project through his team leadership and motivation strategies (Tambe 1997). The leadership approach adopted by Debrito and Howard to resolve the conflict and solve the issue was the conflict solution approach. He used the conflict solution approach to resolve the issue between labour and professionals in an organization (Tedeschi 2013). The next aim of the Algoma Howard and leadership team was to improve the productivity and solve the problems that Colorado was facing by applying the same method and strategies that it had applied in the Alberta. The aim was to introduce cross functional team at another branch of the company that is Colorado. The experts believed that since the program was already successful in Alberta it would be less time consuming and cost effective when implied at Colorado. But this did not happen as most of the people didnt turn up for the fireside chats. Under pressure Howard had to make the attendance compulsory. At the time of problem busting method the people at Colorado were give the freedom to choose their own leader to make the policy more effective (Hersey and Blanchard 1993). The workers and the leaders were given the same training as the workers of Alberta. The policy implementation at Colorado solved many issues but it was not as much effective as it was in Alberta. The workers even r efused to join the softball game and other team building exercises formulated by the members. Howard had to adopt unethical, method to solve the problem. Hence the policy at Colorado was not much effective as it was in Alberta. Howard stated the main reason for the failure of policy at Colorado was the absence of Carlos Debrito. If he had been one of the members of the team then things would have gone more smoothly. The main reason for success of policy implementation at Alberta was that the workers trusted Debrito. Since the workers in Colorado didnt trust Howard they were hesitant in adopting the change due to which the policy implementation failed. In spite of the hard work of the team of Howard the conflict in Colorado continued to rise (Wellington 2012). The author agrees with the statement that if Algoma Howard had Debrito in her team in Colorado the project would have been successful. Part three: There are various approaches that Algoma Howards team could adopt to improve the employment relationship and environment for the achievement of the goals of the company at the Colorado facility. The main reason for the project at Colorado was the lack of trust that they had in the leaders (Bergerson and Keith 2006). The conflict between the different groups of individuals at Colorado can be solved by adopting the following methods or techniques: It was essential for the Anglo Howard and her team to distribute the working hours evenly among all the employees so that the conflict does not arise between the workers in organization. The conflict mainly arises because of the differences in the working hours that one worker work for more hours than the other. Therefore, this particular difference should be removed and the employees working hours should be evenly distributed. In this particular case Algoma Howard should take the help of Alberto Debrito to find out whether there has been an even distribution of the workers or not, and if not then how the problem could be solved easily without much problem. The Algoma Howard and her team should also encourage and motivate workers to participate in the fireside chats so that the team comes to know what the problems that the workers actually face are. It is essential to use an effective communication method to transfer the information to workers (Callaghan 2014). Employees at Colorado should also work together to achieve one common goal and objective. Reward and recognition will help the organization and workers accomplish the goals and objectives. The ones who reach the goal should be rewarded so that they stay motivated to work hard. The particular strategy will not only motivate the employees who are working in the organization but at the same time it will help the teams to remove all the differences that are rising due to personality conflict (Antia et al. 2013). Conflict resolution and contingency leadership program will also help resolve the issue. Algoma Howard along with Alberto Debrito should try to organize conflict resolution programs in the organization, where the employees should learn about conflict resolution skills. The employees should not only learn about the skill but at the same time, they should try to implement it inside the workforce (Folger et al. 2012). Therefore, Algoma Howard should provide the proper leadership to the organization, but she should receive the help of the experienced employee Alberto Debrito. It is so because, without his help it would not be possible for Howard to know about the personalities of the team and at the same time the infrastructure that the organization; and whether it all support introducing conflict resolution programs or not (Behrends et al. 2014). Conclusion Teamwork and leadership is an essential part of any organization for its success. Effective leaders help in increasing the productivity of the organization and also help in resolving the conflict that arises at workplace. Leaders play an essential role in organizations. Howard and Debrito together developed cross functional team whose projects was a great success in Alberta as it helped in resolving the conflicts and issues between different groups. Coordination is an essential part for any organization to be successful. Without the help of Debrito, Howards project was not successful in Colorado. References Antia, K.D., Zheng, X. and Frazier, G.L., 2013. Conflict management and outcomes in franchise relationships: the role of regulation. Journal of Marketing Research, 50(5), pp.577-589. Behrends, A., Park, S.J. and Rottenburg, R., 2014. Travelling Models in African Conflict Management: Translating Technologies of Social Ordering. Brill. Bergerson, J. and Keith, D., 2006. Life cycle assessment of oil sands technologies. Burke, R., 2013.Project management: planning and control techniques. New Jersey, USA. Callaghan, C.C., 2014. Editors Report for Volume 127 (2013). The Canadian Field-Naturalist, 128(2), pp.220-222. Cohen, P.R. and Levesque, H.J., 1991. Teamwork.Nous,25(4), pp.487-512. Daft, R.L. and Marcic, D., 2006.Understanding management. Cengage Learning. Folger, J.P., Poole, M.S. and Stutman, R.K., 2012. Working through conflict. Pearson Higher Ed. Hersey, P. and Blanchard, K.H., 1993.Management of organizational behavior: Utilizing human resources. Prentice-Hall, Inc.. Majchrzak, A., More, P.H. and Faraj, S., 2012. Transcending knowledge differences in cross-functional teams.Organization Science,23(4), pp.951-970. McNeil, A.J., Frey, R. and Embrechts, P., 2015.Quantitative risk management: Concepts, techniques and tools. Princeton university press. Roosevelt, F.D., 2015.The Fireside Chats. Sheba Blake Publishing. Tambe, M., 1997. Towards flexible teamwork.Journal of artificial intelligence research, pp.83-124. Tedeschi, J.T. ed., 2013.Impression management theory and social psychological research. Academic Press. Tjandra, S.A. and Shimko, G., 2016. Key Performance Lagging and Leading Indicators for Traffic Safety Improvement: Case Study of the City of Edmonton, Alberta, Canada.Institute of Transportation Engineers. ITE Journal,86(4), p.40. Washington, R.R., Sutton, C.D. and Sauser Jr, W.I., 2014. How Distinct is Servant Leadership Theory? Empirical Comparisons with Competing Theories.Journal of Leadership, Accountability and Ethics,11(1), p.11. Wellington, P., 2012.Managing Successful Teams(Vol. 45). Kogan Page Publishers. West, M.A., 2012.Effective teamwork: Practical lessons from organizational research. John Wiley Sons.

Madness In Shakespeares Hamlet Essays (711 words) -

Madness in Shakespeare's Hamlet Madness in Shakespeare's Hamlet Madness may be "mental incapacity caused by an unmentionable injury." Such wounds often are not easily perceived but may be revealed in time of stress. Hamlet's question, "have you a daughter?"(Act II. Sc2 182) Polonius about the Prince's emotional state. What is hidden will surely be told to Cloudius by his adviser. Laertes' search for revenge is sharper proof that madness in degrees of publicity causes harm to the observers. Claudius promise "no wind of blame"(Act IV, Sc.7,66) once Laertes kills Hamlet; perhaps this is what the uncle has sought all along for himself. Ophelia has a unique, very powerful form of madness; she seems caught as a "baker's daughter,"(Act IV, Sc. 5, 42) between memories of her father and Hamlet who ought have spokedn to her of events on "Valentine's day."(Act IV, Sc 5, 48) She is doubly hexed and the madness she has infects the whole court. Once a person's mental state has been studied in public, there is no telling the injuries which may affect the viewers. Ever since the death of King Hamlet young Hamlet has been what appeared to be in a state of madness. In a discussion between Hamlet and Polonius Hamlet questions Polonius by asking him "have you a daughter."(Act II, Sc.2, 182) In this discussion Hamlet shows antic behavior towards Polonius by mocking him when Hamlet would usually show great respect for him because of he age and heis high position in the court. This sudden question to Polonius has caused Polonius to believe that Hamlet has a form of love-sickness and that Polonius is sure to tell Claudius of his condition. Hamlet also accuses Polonius of being the "Jephthah, judge of Israel,"(Act II,Sc.2, 399) meaning that Polonius would put his country in front of his daughter. Hamlet has now convinced Polonius that he is in a state of madness because he knows that Polonius cares for his daughter very much and would never put her second. By convincing Polonius that he has no consideration for the well-being of others, Hamlet is then hoping that Polonius will tell the court of his emotional madness. Unlike Hamlet, Laertes has developed a different kind of madness, a madness that is controlled by revenge. When Laertes is talking to Claudius, Laertes gets so much revenge building up inside him against Hamlet that Laertes now wants to "cut his throat."(Act 4,Sc.7,125) Laertes' behavior is caused by the sudden death of his father who was without a due ceremony, and his sister who has been driven mad, has contributed to the madness that is being built up inside Laertes. This madness grows even stronger when Claudius promises "no wind of blame"(Act IV.Sc7,66) when Laertes kills Hamlet. With Claudius being the puppet holder and Laertes being the puppet, Claudius turns Laertes into a savage beast to avenge for his fathers' death; perhaps this is what the Claudius has planned all along. Laertes has a form of madness that is escalating because Laertes knows that he has the capabilities and motivation to act on what he believes on. Ophelia has a unique form of madness unlike Hamlet's and Laertes' because it a mixture of love and hate. An example of hate is when she sings about a "baker's daughter."(Act IV,Sc.5,42) Ophelia is referring to the way her father used to treat her before the tragic incident of his death. A love within her madness is when she speaks about the events on "Valentine's day."(Act IV, Sc.5,48) When Ophelia speaks about Valentines day she is referring to the events of romance that she was denied. Ophelia's madness is brought on by her lack of being able to demonstrate any maturity in trying to cope with her losses and in return can only inflict her madness on the court. By stating that Hamlet could have controlled his fraudulent madness, he then had the capability of controlling his conscious mind into acting traditional. Where Laertes was very influential by others and had no real control over the mental state he was developing by the sway of Claudius. Ophelia was the most innocent victim of all because she was the side affect of everyone else's actions and had no idea that she was mentally disintegrating. It can be noticed that within each of these three people there can be no reassurance on what the affect they may have on others due to their mental state in public.

1968 Summer Olympics in Mexico City

1968 Summer Olympics in Mexico City In 1968, Mexico City became the first Latin American city to host the Olympic games, having beaten out Detroit and Lyon for the honor. The XIX Olympiad was a memorable one, with several long-standing records set and the strong presence of international politics. The games were marred by a horrible massacre in Mexico City just days before they were due to kick off. The games lasted from October 12 to October 27. Background Being selected to host the Olympics was a really big deal for Mexico. The nation had come a long way since the 1920s when it still lay in ruins from the long, ruinous Mexican Revolution. Mexico had since rebuilt and was turning into an important economic powerhouse, as oil and manufacturing industries boomed. It was a nation that had not been on the world stage since the rule of dictator Porfirio Dà ­az (1876-1911) and it was desperate for some international respect, a fact which would have disastrous consequences. The Tlatelolco Massacre For months, tensions had been building in Mexico City. Students had been protesting the repressive administration of President Gustavo Dà ­az Ordaz, and they hoped the Olympics would bring attention to their cause. The government responded by sending troops to occupy the university and instituted a crackdown. When a large protest was held on October 2 in Tlatelolco in the Three Cultures Square, the government responded by sending troops. The result was the Tlatelolco Massacre, in which an estimated 200-300 civilians were slaughtered. The  Olympic Games After such an inauspicious beginning, the games themselves went relatively smoothly. Hurdler Norma Enriqueta Basilio, one of the stars of the Mexican team, became the first woman to light the Olympic torch. This was a sign from Mexico that it was trying to leave aspects of its ugly past – in this case, machismo – behind it. In all 5,516 athletes from 122 nations competed in 172 events. The Black Power Salute American politics entered the Olympics after the 200m race. African-Americans Tommie Smith and John Carlos, who had won gold and bronze respectively, gave the fist-in-the-air black power salute as they stood on the winners’ podium. The gesture was intended to draw attention to the civil rights struggle in the United States: they also wore black socks, and Smith wore a black scarf. The third person on the podium was Australian silver medalist Peter Norman, who supported their action. VÄ›ra ÄÅ'slavsk The most compelling human interest story at the Olympics was Czechoslovakian gymnast VÄ›ra ÄÅ'slavsk. She strongly disagreed with the Soviet invasion of Czechoslovakia in August 1968, less than one month before the Olympics. As a high-profile dissident, she had to spend two weeks in hiding before finally being allowed to attend. She tied for gold in floor and won silver in beam on controversial decisions by the judges. Most spectators felt she should have won. In both cases, Soviet gymnasts were the beneficiaries of the dubious scores: ÄÅ'slavsk protested by looking down and away when the Soviet anthem was played. Bad Altitude Many felt that Mexico City, at 2240 meters (7,300 feet) of altitude was an inappropriate venue for the Olympics. The altitude did affect many events: the thin air was good for sprinters and jumpers, but bad for long-distance runners. Some feel that certain records, such as Bob Beamon’s famous long jump, should have an asterisk or disclaimer because they were set at such a high altitude. Results of the Olympics The United States won the most medals, 107 to the Soviet Union’s 91. Hungary came in third, with 32. Host Mexico won three each of gold, silver and bronze medals, with the golds coming in boxing and swimming. It is a testament to home-field advantage in the games: Mexico won only one medal in Tokyo in 1964 and one in Munich in 1972. More Highlights of the 1968 Olympic Games Bob Beamon of the United States set a new world record with a long jump of 29 feet, 2 and one-half inches (8.90M). He shattered the old record by almost 22 inches. Before his jump, no one had ever jumped 28 feet, let alone 29. Beamon’s world record stood until 1991; it is still the Olympic record. After the distance was announced, an emotional Beamon collapsed to his knees: his teammates and competitors had to help him to his feet. American high jumper Dick Fosbury pioneered a funny-looking new technique in which he went over the bar head first and backward. People laughed...until Fosbury won the gold medal, setting an Olympic record in the process. The â€Å"Fosbury Flop† has since become the preferred technique in the event. American discus thrower Al Oerter won his fourth consecutive Olympic gold medal, becoming the first ever to do so in an individual event. Carl Lewis matched the feat with four golds in the long jump from 1984 to 1996.

S - Glossary of the First World War

S - Glossary of the First World War SAA: Small Arms Ammunition. Sablatnig SF-Types: Series of German reconnaissance floatplanes.Sac terre : Sandbag.St. Étienne Gun: French machine gun used when production of the standard Hotchkiss gun couldn’t meet demand. Originally used a thirty round magazine; withdrawn in 1916.Salient: Any ‘bulge’ or projection out from a battle line.Sallies / Salvoes: Salvation Army Officers; ran relief operations behind the lines.Salmson 2: French armed reconnaissance biplane used in 1918.SAML: Italian reconnaissance biplane.S ammunition: Spitz-Munition, the normal German bullet.Sammy: French slang for Americans.Sandbag: Bags filled with earth or sand and used in the construction of defences.San fairy ann: British expression of fatalism.Sangar: Wall to defend against small arms fire.Sap / Sapping: In trench warfare, the practice of digging small ‘sap’ trenches at roughly ninety degrees out from existing lines and then digging a new trench line at the front of the saps. A slow, but relat ively safe, way of moving forward.Sapper: Royal Engineer. Sarg: Slang for the Hansa-Brandenburg D1 airplane.Sausage: Captive barrage balloons.Sausage Hill: ‘To go to Sausage Hill’ was to be captured by Germans.SB: Stretcher Bearer.Scharnhorst: Class of German armoured cruiser.‘Schlanke Emma’: Skinny Emma, a 305mm howitzer built by Austria-Hungary and famously (and very effectively) used by Germany in 1914.Schusta: Schutzstaffeln (below).Schutzstaffeln: German unit protecting reconnaissance aircraft.Schà ¼tzen: German Rifle Corps.Schà ¼tzengrabenvernichtungaautomobil: Tank.Schà ¼tte-Lanz: A type of German airship.Schwarze Marie: German slang for a heavy naval gun.Schwarzlose: The standard machine gun of the Austro-Hungarian army; fired 8mm bullets.Scran: 1. Food, 2. Rubbish.SD: Sanitts-Departement, Medical Department of the German War Ministry.SE-5: British fighter biplane used after 1917.Sea Scouts: British observation airships.Seaplane Carriers: Ships which carried seaplanes; these could sometimes take off from the deck of the carrier, but couldn’t land; instead they used floats to land in the sea and where winched back on. Selective Service Act: Law requiring all US males between 21-30, later 18-45, to register for possible conscription.Sepoy: Indian private of infantry.Shashqa: Cossack Sabre.Shell dressing: A dressing larger than the field dressing.Shell Shock: Psychological damage/trauma caused by exposure to warfare.Shinel: Russian Greatcoat.Short 184: British floatplane torpedo bomber.Short 320: British floatplane torpedo bomber.Short 827: British reconnaissance floatplane.Shrapnel: Officially balls carried by certain artillery shells to cause maximum damage to infantry, but often used to describe all shards/damage causing pieces from artillery shells.SIA: Societ Italiana Aviazione, Italian manufacturer of aircraft.SIA-9B: Italian reconnaissance biplane of 1918.Siemens-Schuckert D-I: German fighter plane, a copy of the Nieuport 17.Siemens-Schuckert D-IV: German fighter plane of 1918.Siemens-Schuckert R-Type: Large German bombing plane.Sigarneo: Okay.Signalese: The phonetic alphabet.Sikorski IM: Rus sia heavy bomber. Silent Percy: Slang for a gun firing at such range it couldn’t be heard.Silent Susan: High velocity shells.Silladar: System where Indian cavalryman owned their own horse.Sister Susie: Women doing army work.SIW: Self Inflicted Wound.Skilly: Very watery stew.Skite: ANZAC slang for a boaster.Slack / Spoil: Debris caused by an explosion.SM: Company Sergeant Major.Smasher: Felt slouch hat.SmK: German armour piercing ammo.SMLE: Short Magazine Lee-Enfield.Snob: A soldier who repaired boots.Soldier’s Friend: Type of boot polish.Sopwoth Baby: British floatplane.Sopwith Camel: British fighter biplane used from July 1917 to the war’s end.Sopwith 5F-1 Dolphin: British fighter/ground attack biplane.Sopwith ‘Pup’ / Scout: Officially called the Sopwith Scout or Type 9901, the Pup was a single seat fighter.Sopwith TF-2 Salamander: British ground attack biplane.Sopwith Schneider: British floatplane.Sopwith 7F-1 Snipe: British fighter biplane.Sopwith 1 1/2 Strutter: B ritish fighter biplane used by many of the Allies. Sopwith Tabloid: British scout and light bombing plane.Sopwith Triplane: British fighter plane with three wings.SOS: 1. The firing of colour coded rocket from the front line to call down supporting fire. 2. Service of Supply.Sotnia: Russian cavalry squad.Sotnik: Cossack lieutenant.Souvenir: To steal.South Carolina: American class of battleships.Sowar: Indian cavalry soldier.SP: Section de parc, French mechanical transport.SPAD: French manufacturer of aircraft originally called Socià ©tà © Provisoire des Aà «roplanes Deperdussin, but replaced in 1914 by Socià ©tà © pour l’Aviation et ses Dà ©rivà ©s.Spad A-2: French armed reconnaissance biplane, used mainly on the Eastern front.Spad S-VII: French fighter biplane.Spad S-XIII: French fighter biplane used by most allies after summer 1917.Spad S-XVII: French fighter released in 1918.‘Spandau’ Gun: Allied name for the German 7.92mm Maschinengewehr, derived from a confusion of official names (the Allies thought th e gun was called a Spandau, not produced by them). ‘Spider’s Web’: A system of floatplane patrols targeting submarines in the North Sea after May 1917.Splash: Either bullet fragments which pass through a tanks observation slits or splinters of metal knocked off the outside of a tank by bullet impacts.Springfield: Standard rifle of the US army.Spud: 1. Potatoes 2. Anyone called Murphy 3. Iron devices attached to tank tracks to improve grip. Squaddy: Soldier. SR: Scottish Rifles, the Cameronians. SRD: ‘Service Rum, Dilute’, label on rum jars. SS: Section sanitaire, French field ambulance. Stabsoffizier: German field officer. Stand down: The end of a stand-to (see below). Standschà ¼tzen: The reserve mountain troops of Tirolea. Stand To: Manning trenches to repel at attack, always done at least as dawn and dusk. Starshina: Lieutenant-Colonel of the Cossacks. Starski unteroffizier: Russian sergeant. Stavka: The central command of the Russian army. Stellenbosch: Being relieved of command and sent home. Stick-bomb: Hand grenade with a handle. Stinker: Winter goatskin jerkin. Stinks: Soldiers handling gas. Stomag: Stabsoffizier der Maschinengewehre, German staff officer of machine gun units. Stosstruppen: Storm troops. Stoverm: Stabsoffizier der Vermessungswesens, German staff officer of surveying. Strafe: 1. A bombardment/clump of fire. 2. To be told off. Straight: Truth. Stranbaus Horn: Gas alarm. Stunt: 1. An attack. 2. Something clever. Sturmpanzerkraftwagen: Tank. Sturmtruppen: Storm troops. Subedar: Indian lieutenant of infantry. Submarine: British nickname for the bloater fish. Suicide club: A bombing party. SVA: Savoia-Verduzio-Ansaldo, Italian manufacturer of aircraft. Swaddy: Private soldier. Swagger-stick: Cane carried by off duty soldiers. Systà ¨me D: French slang for confusion. : French slang for confusion.

Red badge of courige Essay Example | Topics and Well Written Essays - 500 words

Red badge of courige - Essay Example As in "Hey, wouldn’t it be funny if we all just ran away?" Shortly before his first battle, he sees his first dead body, a gruesome corpse. They entirely appear as the ideal definition of intrepid men, something that makes Henry feel terrible about his trepidation. We are introduced to two men, Jim Conklin "the Tall Soldier" and Wilson "the Loud Soldier." Wilson who is afraid that death will befall him during battle, hands Henry an envelope of mail to deliver after the war. The men finally set out. Even though they are heading into combat, there are oodles of jokes. One guy even attempts to pilfer a horse from a farm and a young girl succeeds in having it back. As the war breaks out, Henry survives, but when the second round of cantankerous fighting begins he is horrified and goes for the hills. This to him was more of a survival instinct after intense thought. Henry comes across a group of wounded men leaving as he heads towards battlefront. He wishes he too had a red badge of courage when he saw their bloody injuries. A tattered and wounded soldier, taunts Henry by asking where his injury is injury is. This gets our â€Å"hero† very nervous and uncomfortable because the turn of events would make him be branded a deserter. Jim Conklin then dies a rather atrocious death before him. Henry takes off and is bonked on the head with a rifle butt by a pretty freaked out colleague in the army only for him to end up back to his 304th company. Due to the confusion which resulted in separation of everyone in the battle no one accuses Henry of desertion. His head injury further makes his colleagues assume a slug grazed him. Yet another war breaks out for which Henry is prepared. He puts up formidable resistance and battles wildly which earns him praise from the lieutenant. Suddenly someone yells, "Here they come!" And sure enough, the Confederates rush at Henry’s group of soldiers. Henry

World History Paper 1 Essay Example | Topics and Well Written Essays - 1000 words - 1

World History Paper 1 - Essay Example In this respect, these cultures believed that disobeying the laws of the Lord would result to punishment. According to the First Book of Moses, called Genesis2it is written that from the start Adam and Eve were punished by God for eating fruit from the forbidden tree. This clarifies that disobedience of God’s laws and commands has serious repercussions to the society. Further, the book cites that the Hebrews and Mesopotamians were expected to live a life without sin. Sins and wickedness caused the people to lose favor with God just as it is written about the time of Noah. The people in the era of Noah sinned greatly against God and he had to destroy the entire world. Noah and his family together with the animals in the world were saved because he was the only person devoid of sin3. God’s curse was a concern for the Hebrews because it meant that the person would have to die. The laws and codes of the Hebrews declared that God would place a curse against people who wronged prophets ordained by God. They were expected to listen to the words of God’s messengers else, they had to suffer the curse. For instance, the First Book of Moses, called Genesis speaks of king Pharaoh who stole the wife of Abraham and God sent a curse inform of plague into his household. The Hebrews and Mesopotamians were also concerned about the worship ofidol gods. God had forbidden the worship of idols and required all the people to worship him alone. In the same manner, they had to deter from mentioning the name of God in vain since it is a way of ignorance of his words. This requires people to worship the Lord but not joke in his name for punishment would be placed upon them. These ancient communities were not expected to kill, steal, or commit acts of adultery within the society. Such grave sins were punishable through death and God’s anger would be upon those that disobeyed his commands. In addition, the Hebrew and Mesopotamian people were expected to respect each other and not

My holiday - i visited Paris Essay Example for Free

My holiday i visited Paris Essay I visited Paris in France. When I there arrived I was astonished because the city seemed very modern ceque I did not await. She has seems very clean and she had aigalement a lot of different stores. On the way i mon hotel I traveled by the north of the France that seemed very silent. When I arrived to my destination I was very hour. It was very hot. The Trip I travelled by France. I had to go to Douvres. It was a long boring trip we left Douvres at 10 oclock and arrived in France at twelve oclock. Lodging IS remained in a hotel with my family. I have partagiune room with my brother and my parents had a separated room. The hotel was situated close to the local city but it was again silencie ux and calm. The hotel had a swimming pool and the stores was very dear. My room was small it had a television and one bathroom. Activities of the day The day it was very hot thus I tried to do the activities that were interior. I played Badminton then I played au ping-pong that was very good. I also went swimming in the swimming pool in the hotel, after swimming I played mini-golf. Activities in the evening The evenings it did sometimes froid. La most of the time in evenings my family went out for a repas. Quand there was recreations we remained at the hotel because it was comedy and my younger brother really assessed demonstration. They etait drole but certain French i taienten. Equally my sisters participated in the spectacle our last one harms. Before we left went to do ourselves emplettes in the next city to do which quesachats. In order to view this essay, you either need to log in or contribute one your essays or courseworks. Please submit one of your own essays below to be taken the essay that you requested.

Anti-Semitism Essay - Martin Luther as Spiritual Icon for Adolf Hitler

Martin Luther as Spiritual Icon for Adolf Hitler   Ã‚   The world has been plagued with the specter of anti-Semitism for many centuries. This hatred manifested itself in the frenzy of Nazism and the deaths of six million Jews, the Holocaust as it has come to be known. If someone were to reveal an eight step plan for the removal of Jews from European society, one would readily associate such a plan with Adolf Hitler. One would not, however, think also of Martin Luther, though he himself wrote an essay in 1543 entitled "Concerning the Jews and their Lies" outlining such a plan. This is not to suggest that Luther was akin to Hitler in action or deed. This does suggest that Luther, the spark of the Protestant Reformation and father of German nationalism, and his teachings had a profound impact on the anti-Semitic thinkers that were to follow (Prager 106). It is possible that Hitler and Luther shared a common ideological base.  Ã‚        Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚   Luther's attitude toward the Jews is puzzling. During the course of his theological writings Luther made a drastic transition from sympathy to hateful paranoia. Very early in his Protestant career Luther wrote an essay entitled "That Jesus Christ Was Born A Jew". In it he calls for tolerance, compassion, and peaceful conversion. "...they [Catholics] have dealt with the Jews as if they were dogs and not human beings" (Luther "That" 33). Luther believed that a purified Christianity, his Christianity, would attract Jews (Patterson 16). Jews could only truly be converted through a demonstration of the scriptural basis of Christianity. A Jew was a person of worth to Luther. Luther asked how Jews could improve his society (Luther "That" 34). Luther called into question those who advocated vi... ...was not constrained by Luther's sense of "merciful severity". Thus, it is unfair to say that Martin Luther was a direct cause of the Holocaust. Rather, Luther's anti-Semitic ideas and proposals provided a fertile soil from which the seeds of new even more horrific visions could germinate and grow into full bloom.    Works Cited Luther, Martin. "Concerning the Jews and their Lies". 1543. Rpt. in Disputation and Dialogue. F.E. Luther ed. New York: Ktav Publishing House, 1975. ---. "That Jesus Christ Was Born a Jew". 1523. Rpt in Disputation and Dialogue. F.E. Luther ed. New York: Ktav Publishing House, 1975. Mosse, George L. Toward the Final Solution. New York: Howard Fertig, 1978. Patterson, Charles. Anti-Semitism. New York: Walker and Company, 1982. Prager, Dennis and Joseph Telushkin. Why the Jews? New York: Simon and Schuster, 1983.   

Keda Case Analysis Essay

Organization– ERP supports tightly knit collaboration among different departments. Departmental boundaries are replaced by streamline data flows & integrated business processes. Human Resources- Management, department heads, IT staff and users worked as a team. Keda provided high customization across increasingly diverse product lines to meet client needs. Technology- Technology is integrated to support all primary activities. ERP enables flow of information across department, so timely and strategic decisions are made. Purchasing – Technology enabled right estimates and timely access of raw materials. Stocking could be limited Service Customer Service and repair of parts Service Customer Service and repair of parts Outbound IT helped keep track of delivery of customized products and faster financial reconciliation Outbound IT helped keep track of delivery of customized products and faster financial reconciliation Inbound ERP enabled effective inventory management Inventory could be received in timely manner Inbound ERP enabled effective inventory management Inventory could be received in timely manner Marketing & Sales Low percentage of unsold inventory, improved market responsiveness, costing estimates Marketing & Sales Low percentage of unsold inventory, improved market responsiveness, costing estimates Operations Keda has a broad offering spanning industrial machinery for ceramics, stone processing, building Materials & energy resource management Operations Keda has a broad offering spanning industrial machinery for ceramics, stone processing, building Materials & energy resource management 2) Reasons for Keda to embark on an ERP implementation project There was a pressure and incentives from Chinese government to promote computerization in corporations in an effort to catch up with the foreign firms. 3) Inventory Management- Â  Keda’s low volume and high customization across an increasingly diverse product line made it difficult to keep track of the many unique, individual parts. 4) Cost Management – Mess in material management made cost of a product unclear and costing was based on experience. Profit or loss from sale of product was unclear due to mess in material management. Thus pricing of products was difficult. ) Opportunity Cost – Keda struggled to meet demand. It produced much below the market demand. Suboptimal use of resources represented a significant opportunity cost for the company. Reusable materials were scrapped and precious machine time was often wasted. 6) MRP II system – Keda had opened multiple pants. The existing MRP II system could not support multi-plant operations. 3) Critical Su ccess factors and the structures in place ‘Top management support, key users involvement and clear roles and responsibilities between IT, consultants and staff were critical success factors’ and central to the initiative’s success. The implementation team was built taking into account the roles and responsibilities of all the employees of Keda. Top management were responsible for critical decisions, key users supplied the actual data, IT staff used this data as requirements for the process design, managers and department head acted as intermediaries between users and IT team. The key users were at the core, the consultants acted as coaches and the IT officers provided task support to users and consultants. Vital representatives such as departmental managers and essential operational staff possessed comprehensive understanding of the operations and needs of the department. Top management would provide overall project direction and make critical decisions; consulting support would be provided by personnel from Digital China; project managers would be assigned from both KEDA and Digital China; departmental representatives would oversee the business process design and system design aspects; and the IT department would provide all necessary technical support. Each ERP system module was assigned an owner from the associated department, who was fully responsible for the workflow and operational details of the module. The key users ensured that the system’s design correctly reflected business practices, and they also played a crucial role in training users within their respective departments. Manager from each department worked closely with the IT department. Determined team effort was a beneficial and essential part of project success. Involving all the stakeholders helped limit resistance and endless changes once the system went live.

Introducing Customer Services Essay

Introduction In this assignment I will be writing about the importance of having good communication skills in customer service. I was assigned to a two week work placement at Superdrug where I had to deal with different types of customers and their needs and expectations. I also was instructed by the supervisor to give good customer care and service to customers. Task 3 Explanation of what a customer is Customers are people or businesses who pay for goods and services or benefit from a particular business. People such as: * The elderly * Teenagers * Disabled * Insurance companies * Banks * Cleaners Task 4 In this task I will be explaining the meaning of internal customers. I will also be giving examples of what an internal customer is. Internal customers Internal customers are those people and employees who might use a company’s services and products. Examples of internal customers are: Store Manager The store Manager is an internal customer because he/she benefits from the company when the company gets sales. They also may get a pay rise if the business does really well. The manger depends on the business to get sales, if the business does badly the manger is then at risk of losing money or getting sacked. Security guard The security guard is an internal customer, for his/her service of making sure goods are not thieved from the store he/she benefits from the business by getting a months salary and also may get discounts from the business. Cleaners The cleaner’s job is to make sure that everything in the shop is clean and presentable. The cleaner benefits from this by getting a monthly salary and may get a discount on the products he/she buys from the business. Task 5 In this task I will be explaining the meaning of external customers. I will also be giving examples of what an external customer is. External customers An external customer is an individual or business outside of the company who receives goods or services from that particular company. For example: Banks Banks are external customer because they benefit from the money that is given by companies. They benefit from this money because when the money is given to the bank the bank loans the money to other companies and make profits off of it e.g.(interest). Suppliers The suppliers are external customers because they provide the products for the businesses and the businesses therefore buy the products from them. The suppliers make a profit from that money used to pay for the product which enables the people who work with the supplier to get a salary. People People are external because they buy products from the business and in return they get good service and quality products. Task 6 Customers at Superdrug and their needs and expectations In this task I will be identifying 4 types of customers I came across while working at Superdrug and what their needs and expectations were. While on my work experience I came across a range of different customers such as: * The elderly * Disabled * Teenager I didn’t come across the external customers who are: * The cleaners * Bank * The manager * Insurance company Internal customer needs at Superdrug Store Manager The store Manager needs to come to the store and buy product in-order for him/her to get paid. The manager also needs employees to come to work early in-order for the store to open if no-one comes in to work the business will have to get closed down and the manager will lose his job. He/she also needs holiday entitlement Security guard The security guard needs to get paid for his/her services. Him/her also need to have at least one lunch break and needs to be useful e.g. (watching out for thieves). External customer needs at Superdrug Bank The bank needs Superdrug to put more money into it that they take out so the bank can make profits. The bank also needs the money to get into the bank on-time and always have some of that money in the bank. Insurance company The needs of the insurance company are for Superdrugs to pay them. Elderly To meet customer needs knowledge of the products are necessary. A lot of elderly customers come in to the store for the in-store pharmacy, the customers brings their prescription to the counter and or they may ask you for something you will have to understand what they need so that the customer can purchase the product. The customers are also like to be buying the product from a decent enough price and have good quality. Teenagers Superdrug attracts a lot of teenage customers because they like to buy a lot of hair products and perfumes. They need good value for money as they don’t work to get money themselves and quality products. Internal customer expectations at Superdrug Store Manager The store Manager expects employees to come in every day and give good customer service and expects a permanent job. He/she also expects the employees to be polite and pleasant to him/her, and expects the business to look after him/her e.g.(sick pay). Security guard The security expects to be treated with respect by all staff in the store, a lot of thieves come into the store everyday and if the security is to catch one of those thieves he/she expects to be praised and maybe get a pay rise for the hard work. For his/her service of making sure goods are not thieved from the store he/she expects to benefit from the business by getting a months salary and also may get discounts from the business. External customer expectations at Superdrug Bank The bank expects Superdrug to pay their money on time and use they right forms. They also expect the money to come in regularly. Insurance company The Insurance Company expect Superdrug to pay their money on time every month and not make untrue claims because this will make the insurance company lose out on money. They also expect Superdrug to fill the form out correctly when apply for that particular company. Elderly Elderly customers expect to be treated with respect and when asking for a prescription they expect staff to be polite and the prescription to be dealt with quickly and efficiently. Elderly customers also expect to have easy access around the store. Teenagers Teenagers expect good customer service from employees. They also expect the products to be of good quality and value for money. They also expect for the product that they want is always available. Task 7 Customer’s expectations at Superdrug are quiet high and are always increasing. While on my work experience I came across many different types of customer, below are just a few examples of customers I came across in the business and what their needs and expectation were. Task 8 Why you have to present yourself appropriately and prepare your work area before customers arrive in Superdrug. In this task I will be explaining why it is important that staff present themselves appropriately and prepare their work area before customers arrive. In Superdrug the majority of customers are members of the public, the appearance of both the staff and the premises are very important. It is important in a retail business that staff pays attention to their appearance because customers expect you to be smartly dressed, and also to be approachable this includes having good hygiene. It is important that I had a positive attitude towards customers so that they may feel welcome to return back to the store and buy products. Knowledge of products and services is also very important because customers won’t always know about the product so they would seek advice from staff. In Superdrug it is important that the work area is clean and tidy before customers arrive to provide a pleasant and sufficient environment to give the impression to the customers that the store is well looked after. It is important that equipment is easily accessible to those who need to use it. For example the tills would be turned on and appropriate amount of cash put in, and televisions advertising certain products so that customers can buy them. The work tops will also be cleaned before customers arrive. It is also important to keep store safe for customers at all times this can be done by making sure that the till area is always tidy and making sure the walking areas no obstructions such as boxes and plastic wrappers left from staff stacking items. There would also be security staff protecting the store. Task 9 How Superdrug staff prepare themselves and their work area for customer service In this task I will be describing how staff in Superdrug prepares themselves and their work area for customer service. Staff Positive attitude While on my work experience I had positive attitude when dealing with customers and was enthusiastic about the products I was selling. It is also important that I was polite and understood the customer’s needs so that the customer will be happy to buy the product I was describing to them. Personal presentation In Superdrug it was expected of me to be professionally presented. The customers will have certain expectations including being approached by staff that is clean, smartly dressed and has good personal hygiene. Dress code I was instructed by the manager to arrive at the Superdrug wearing a smart black blouse with smart black trouser and black shoes (no trainers). It is also expected of me to have clean hair and brushed teeth so my breath does not smell while talking to customers. Posture It was important that I had good posture which means standing up straight and looking confident so that you look approachable by customers. If I did not have a good posture for example slouching with my hands in my pocket customers may think I can’t be bothered and I don’t care about my job, therefore customers will not feel comfortable approaching me. Personal space It is important that when I was talking to a customer face to face that I was to stand at least arms length away from them. Standing closer than the recommended length is invading that customer’s personal space and they may feel uncomfortable. Standing further away from the customer may give them the impressions that you are either scared or you don’t have time for them. First impressions First impression of a business is very important. If a shop is first opening and the shop floor is dirty and staff looks scruffy, the customers may think the business is not run properly and may not get the chance to see the products. The customers will see the dirt and poor appearance of the staff and will expect the product to be poor quality. Knowledge of products and services Customers expect staff to know about the products and services that the retail outlet provides. It is important that staff familiarise themselves with the layout of the shop floor, this will enable staff to provide information regarding products (e.g. product whereabouts). While on my work experience at Superdrugs it was required of me to have knowledge of the section I was working in and also know other sections around the store, I was given a sheet of paper showing everything that was in the store and where they were. By the end of the day I knew where every thing was on the shop floor, when customers approached me asking where a particular item was, I was able to tell them straight away. It helped to have the section I was given to work in because I had a lot of knowledge of those products as I am always buying those products myself. Organisations guidelines and standards required for customer service It is essential that Superdrug have a customer service policy that states the required standard for customer service. This ensures that employees know what to do when they are dealing with customers and will help them provide a high standard of customer care. Teamwork It is important that staff are good at working as a team, this can improve your customer service skills as you would have to use the same skills in order to build a good relationship with your team workers. For example listening skills, negotiation skills and assertiveness. Teamwork involves sharing ideas and working together, for example in Superdrug on the pharmacy counter processing customers prescriptions is customer service staff working with each other the till staff send prescription info to a computer behind the scenes, the prescription is then processed and given to the customer. Work area Appropriate equipment In Superdrug it is important that the work area is clean and tidy before customers arrive to provide a pleasant and sufficient environment to give the impression to the customers that the store is well looked after. It is important that equipment is easily accessible to those who need to use it. For example the tills would be turned on and appropriate amount of cash put in, and televisions advertising certain products so that customers can buy them. Safe and tidy work area It is important in that Superdrug keep the work area clean and tidy. I did this by making sure that I cleaned up my rubbish after stacking the shelves. If the store is not kept safe and tidy it could cause hazards and may result in customers injuring themselves. It is also important that the workplace is kept tidy because staff may find it is easier to lose important documents. Efficient use of space It is important that in Superdrug there is enough space for all types of customers to walk about with. For example mothers with buggies and disabled people in wheelchairs. It is also important that items displayed on the shelves are easy reach by customers of average height. Remember high shelves can make it hard for shorter people to reach. Health and safety By law all employees/staff are required to take responsibility of their own health and safety and that of other e.g. (customers). It is also important that when staff use equipment they clean up after themselves or put the equipment in its rightful place. For example, when stacking out items on the shelves make sure the boxes or the products wrapping is not obstructing the aisles, this could cause a customer to trip and injure themselves. Fire safety It is important that staff follow the procedures of fire safety. All members of staff should know what to do in an event of fire and where the equipment is, for example marked fire exits, emergency evacuation procedures and fire extinguishers. While on my work experience on the first day I was shown all the nearest fire exits and it was explained to me what I should do in an event of fire. There was a practice fire alarm and it was my job to make sure that all customers were safe and evacuated the building immediately. Accident It is important that all staff in Superdrug no what to do in case of an accident to an employee or customer. If a customer or employee has been injured it is important that you notify an appropriate member of staff e.g. (manager, first aider). If the injury severe you should dial 999 and ask for an ambulance. Task10 Health and Safety risks in the workplace Task 11 In this task I will identifying four possible hazards found in Superdrug. Four possible hazards in Superdrug Poor maintenance Slips, trip and falls Fire exits Smoking Task 12 In this task I will be identifying the potential hazards and risk in Superdrug. I will also be explaining how the hazards and risks could harm employees and customers. Hazards Risks Poor Maintenance If shelves are broken and not repaired quickly. A customer might want an item which is on a high shelf not knowing that is broken they will pick up the item and the products could fall on the customer which may cause an injury. If shelves are broken and not repaired quickly. An employee can be stacking the shelves not knowing the shelf is broken they will stack items on there and the shelves will collapse onto the person causing an injury. Slips, Trips and Falls If the floor has just been cleaned and a hazard sign has not been put up. A customer could walk into the store not knowing the floor is wet, they would then walk in that wet area and slip and injure them self. If an employee has just finished their task of unpacking products and stacking them on the shelves and they leave the rubbish on the floor, another employee could walk by not knowing the rubbish is there, the could trip over rubbish and fall and injure themselves. Fire exits If the fire exits are not clearly labelled for customers in an event of fire customers could be a great danger. If employees leave their boxes and rubbish in front of the fire exits in an event of fire people won’t be able to get out of the building and will then result in a lot of staff and customers getting injured. Smoking It is important that customers do not smoke in the building because if they are to drop the cigarette on the floor without putting out, this could cause the building to set on fire and put a lot of lives in danger. If employees are to smoke in the building they at risk of injuring themselves and others around them, everyone around them will be breathing in second hand smoke which could damage their body severely. The employee is also at risk of causing a fire and getting sacked. Task 15 In this task I will be explaining the meaning of communication. The meaning of communication Communication is when people interact with each other and share information. For example, while on my work experience I listened to customer’s needs and what they had to say which is that they wanted to buy a 3 mobile, then I gave back the right information on products and services in order for them to buy the products they wanted. Task 16 Why it is important to have good communication skills It is important to have a good level of communication skills because in the retail industry a large proportion of the work is dealing with customers verbally. Customers expect retail staff to be helpful, polite and to be well presented. Retail staff are required to have a good level of spoken English in order to understand customer needs and to be able to clearly provide information on request. Throughout my work experience I think I had very good communication skills towards customers I feel that I showed that I was enthusiastic about what I was doing. And there for customers would not hesitate to approach me. In the end it is important that the customers get what they want, the business then makes money and customers will be happy to return to the store. Task 17 In this task I will be explaining 3 types of communication I came across when approaching staff in a business Verbal communication One example of verbal communication that I came across as a customer was that when I asked a member of staff for a particular item they explain very clearly where the item was and they were very welcoming and polite Non-verbal communication One example of non-verbal communication that I came across was that when I tried to approach a member of staff in a store they didn’t even make eye contact with me they just pointed to a section of the store. Body language One example of body language that I came across is that when I tried to ask a till cashier for some information they just shrugged their shoulders with an angry face like I done something wrong. Task 18 In this task I will be identifying six communication skills and why they are important Appropriate spoken English It is important to have appropriate spoken English in Superdrug. While on my work experience it was important that I was polite to customers and that my language was clear and straightforward so that customers would fell comfortable buying the products and to return back to the store. Level and tone of voice When speaking to customers it was important that I pay close attention to my level and tone of voice. For example, if my tone of voice is too loud the customer may think I am being angry towards them. The level of voice should be balanced, not too loud and not too quiet. Welcoming In Superdrug it is important to be welcoming and friendly. For example, I welcomed every customer that came into the store and ask if they needed any help finding anything. This encourage .customers to return to the store/ Listening In Superdrug it was important that I know how to listen to customers. I made sure that I listened to the customer’s needs and what they wanted. I showed that I understood the customers and didn’t interrupt them unnecessarily. Assisting It is important to offer and give help to customers. While on my work experience I made sure I did this. For example, opening doors for customers with lots of bags, this will encourage customers to come back to the store. I also offered to get products from high shelves and if the customer was looking for a product that my store didn’t sell I advised them on what others stores would sell the product. Questioning Questioning is very important in customer services in Superdrug. When customers first enter the store the first contact with them was in form of a question. For example, ‘how can I help you Sir/Miss?’ or ‘what are you looking for?’ Questioning helped me find out the needs of the customer. Which then gave me information on what they needed, to ask another question like, ‘what is your budget for this item?’. M3 How can I provide good customer care and services? In this task I will be describing how I can provide consistent customer care and services. Good customer care It is important in Superdrug that customers are satisfied with the way they have been treated; giving good customer care and loyalty will attract more customers to the store and keep Superdrug in business. Giving good customer care means being polite and helpful to customers. It is important that I listen carefully to customers and ask them questions so I get an understanding of what the customer wants so that I can get the right products for the customer. Having a positive attitude towards customers is mostly important because without a positive attitude customers will receive a negative vibe and therefore will not feel comfortable with me serving them. For example, while on my work experience customers asked for products that were no sold at the Superdrug store, instead of saying ‘we don’t have that’ I recommended them to a store that might have it. It is important when providing customers with information that I am clear and accurate about the product and that I confirm that the customer understands the information I have supplied. It is good to remember that when a customer enters the store, try and give customers more than they pay for. Good customer services When customers enter the store they should be assisted. In Superdrug every customer that entered the store was given information on the products that were sold there and the products features. It is important in Superdug to provide after sales care such as refund and guarantees. Communicating with customers is an essential part of customer service. This includes letting them know what services are available and making sure they are happy with the product I have sold to them. Good customer service in Superdrug attracts more customers and increases sales. It also improves the business reputation which means more customers just through recommendations. For example, two main factors that contribute to its business success are Superdrugs commitment to high standard of service and the expertise of its staff. To maintain these standards and keep staff up to date with new products Superdrug invests in training. D2 The importance of providing good customer care and services Importance of good Customer service Customer service is the provision of care to customers from pre-service to after sales service. It may be face-to-face, over the telephone, written or via new technology using e-mail and the Internet. Superdrug use customer care to create an overall impression of an organisation that puts the needs of the customer first, to ensure quality and increase sales over competititors. Increasingly, Superdrug have customer services departments or customer services desks whose job is to ensure the efficient process of delivering customer care, including provision for those customers with special needs. Superdrug produce literature, which outlines their Customer Care Policy or Charter; this may include their policy on refunds, warranties, after sales service and how to make a complaint. Customer service is very important part of any business organisation. Bibliography BTEC introduction business-published by Heinemann in 2005 Heinemann Educational Publishers Halley Court, Jordan Hill, Oxford OX2 8EJ ISBN 978 0 435401 21 4 John Ruskin college intranet site Superdrug 452-456 Brixton Rd